Someone recently made a thread about the same thing happening with 888 and was told there'd been an update with the client, and 'support has ended/upgrade plz'. I get that support has ended, but does that just mean we have to upgrade or hope that the software doesn't bug out with client updates? I just had to update Pokerstars, and now my HUD isn't displaying, even though it's recording the hands.
I was not asked to send a database backup, though I'm happy to do so, though I fear this will just give you the clearly corrupted (who knows how) data that appears in my database. I was basically told 'tough, support has ended, here's a link to how you can fix this by manually checking/editing the 6,000 tournament entries you've played with the original hand histories you obviously don't have, and please upgrade to HM3 cos it's better'. I made a thread in the forums sometime in the last few weeks about the issue, where I'm showing a bunch of ridiculous tournament results that aren't even mathematically possible, and showing me with total winnings of around $85,000 and a profit of $65,000 when it's actually around $25,000 and $1,000 respectively.
I don't have HM3 issues, I have HM2 issues. HM3 tournament detection is significantly better overall than what we had in HM2, especially for newer tournaments that are being played on poker sites these days. The only thing that is being shutdown is the database Sync feature that uploads and downloads database from our server.Īt the same time, could I ask you to contact our support and mention this forum thread in regards to your HM3 issues? Have you sent us your HM2 database backup before so we could check why its not importing into HM3 correctly? We would be happy to do what is within our capabilities to ensure a smooth transition for you, even if you do not decide to upgrade yet. HM2 will continue to work as is for the most part, including database backup and restore options. Forgive my ignorance, does this mean HM2 will stop working as is? Or mean I won't be able to reinstall and upload my backup? I'm really not keen on upgrading to HM3 given how out of whack my tournament earnings are with reality, and the response I got to asking for help with that which was essentially "sorry support for HM2 has ended, please manually edit your 6,000 tournament results with tournament histories you don't have and upgrade to HM3".Hi Merlin.
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